*Since May 2017, I no longer work on this project. This documentation is for works I've created before then.
Elliot is the new virtual assistant app that helps you meet with friends, using your calendar and location to make suggestions. Let Elliot know which suggestions you like and it will automatically schedule events once both people confirm. Elliot helps people save time. Grabbing lunch, getting coffee, or setting up a phone call is seamless — no pressure, no back-and-forth, no awkwardness.
( Skip the process / Go to Design )
When I first joined the Elliot team, the Elliot scheduling algorithm had already been built by the engineering team. My task was to create user experience design and visual identity for Elliot. Elliot is designed to save time. The target audience for Elliot are young professionals who are busy with their work, but still want to catch up with their friends. The common way for people to schedule meetings involves three steps:
However, such method does not apply to busy young professionals, who and whose friend both have very tight schedules. They need to check their own schedules, ask about their friends’ schedules, and figure out a time to meet…a more efficient way is needed to help them meet friends.
No back and forth
On the surface, Elliot simplifies the meeting scheduling process by eliminating the step for sending invitations. Users only need to click through Elliot’s suggestions to confirm or decline a potential meeting.
Less visible is, as each suggestion comes with time, Elliot also shows people their friends’ available times through suggestions, without privacy leakage. Therefore, two extremely busy people can find a time to meet without the back and forth of checking each other’s time.
The human touch
There are lots of schedule apps in the market, but they are either too serious or too sketchy to schedule meeting with friends.
Elliot creates an easy, causal way for people to meet with friends. Therefore, we needs a friendly and playful visual interface to distinguish Elliot from other more “serious” scheduling app.
To begin with, I talked with the engineering team to discuss what features to include. Since Elliot is a product that is largely based on assumptions, it was important for us to design and build the first version as soon as possible to do user-testing. Based on our conversations and sketches, I first mapped out user flow diagrams to see how a user would navigate through the app.
The user flow diagram above shows how first time users and recurring users login to the app and go through Elliot's suggestions.
Once a meeting is scheduled, a push notification would show up and acknowledge people to check their scheduled meeting.
I first created a wireframe and many low fidelity sketches to share and discuss with team. Instead of drawing with pencil, I prefer to use sketch to do my first wireframe. The Sketch app helps me create clean, easy-to-understand designs that can be envisioned by the engineering team easily.
I tried different visuals, layouts and information hierarchy. My goal is to create a consistent visual design that aligns with the Elliot brand I created. Besides, due to the time constrain, the design I created also needs to be easy-to-build, and engineering teams helped me by showing the potential technical issues.
Users need to use Facebook to login to Elliot. To help first-time users understand how Elliot work, landing pages also provide instructions.
After users open the app, they can see meetings suggested by Elliot. If users wants to meet someone, they click "yes" to the suggestion, and Elliot would ask users to enter their availabilities.
If users and their friend both want to meet and their availabilities match, Elliot schedules and sends a push notification to acknowledge users.
If users decide not to meet with someone, Elliot would ask why with options like “Meet someone else for Tuesday”, “Meet this person for another time this week”, and “Neither”. Answers would help Elliot make better recommendations in the future.